Privacy Policy

1. Introduction

Akal Academy ("we", "us", "our") is committed to handling your personal information with care and transparency. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have in relation to it.

This policy applies to all personal data collected through our website at akalacaddas.world, our contact forms, and our course enrolment processes. If you have questions, contact us at [email protected].

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following:

• Contact information: your name, email address, and telephone number when you submit an enquiry form
• Enrolment information: course preferences, payment confirmation reference (we do not store payment card details), and communication records
• Technical data: IP address, browser type, pages visited, and time on site, collected automatically via cookies and analytics tools
• Communications: messages you send to us by email or through the contact form

3. How We Collect Your Data

• Directly, when you complete a contact or enrolment form on our website
• Automatically, through cookies and analytics tools when you browse our website
• By email or telephone, when you contact us directly

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process your data on the following grounds:

• Consent: when you submit an enquiry form or agree to cookies
• Contractual necessity: when processing is required to deliver a course you have enrolled in
• Legitimate interests: for analytics and improving our website and services

5. How We Use Your Data

• To respond to your enquiries promptly
• To manage your course enrolment and deliver course materials
• To communicate relevant course updates or changes
• To improve our website and understand how it is used
• To comply with applicable legal obligations in Malaysia

We do not use your data for automated decision-making that would have a significant effect on you, and we do not sell your personal data to third parties.

6. Data Sharing

We may share your data with:

• Service providers: email delivery, payment processing, and analytics tools used to operate the website and courses — only to the extent necessary
• Legal authorities: when required to do so under Malaysian law

We do not share your data with advertising networks or third-party marketers.

7. Data Retention

Enquiry and contact data is kept for up to 12 months from the date of last contact unless a course enrolment follows. Enrolment records are retained for up to five years for administrative and legal compliance purposes. Analytics data is retained in aggregate form and is not linked to individual identities beyond 26 months.

8. Data Security

We apply reasonable technical and administrative measures to protect your personal data from unauthorised access, disclosure, or loss. These include encrypted connections (HTTPS), access controls limiting who within our team can access personal data, and regular review of our data handling practices. No system is entirely without risk; we encourage you to use secure connections when submitting personal information.

9. Cookies

We use cookies to understand how our website is used and to remember your preferences. You can manage cookie settings at any time via our Cookie Policy page. Declining non-essential cookies will not prevent you from using the site.

10. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent where processing is based on consent
• Request that we limit how we use your data in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD)

To exercise any of these rights, contact us at [email protected]. We will respond within 14 working days.

11. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing personal information.

12. Children's Privacy

Our courses and website are intended for individuals aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe we have inadvertently done so, please contact us and we will delete the relevant information promptly.

13. Policy Changes

We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of the website after an update constitutes acceptance of the revised policy.

14. Contact

For any privacy-related questions or requests: